Complaints channel

Complaints Channel

We welcome you to the DENUNCIATION CHANNEL of Nueva Cocina Mediterránea (NCM), through which any person, internal or external, can denounce or inform, confidentially or anonymously, about irregular facts or conducts in which any employee, supplier, collaborator or other third parties have intervened, directly or indirectly, and which are or may constitute serious or very serious criminal or administrative infractions related to the activity of the company.

IMPORTANT: This Channel is not a mailbox for complaints, queries, doubts or suggestions. If you wish to carry out any action of this type, please contact NCM and they will tell you how to do so. In this regard, NCM expressly guarantees confidentiality for all those who use this channel. All complaints will be analysed and evaluated by the System Manager and will follow the procedure approved for this purpose.

Describe the events as clearly and accurately as possible. Indicate the date and place where they happened. Tell us how to verify them. Do not include any information that identifies you if you choose to report anonymously.

Do you know the identity of the perpetrator(s)? Please provide any information you have about the identification of the perpetrator(s) involved for a proper investigation of your complaint.

Do the facts affect or could they affect third parties? Are there witnesses to the facts? If so, indicate who?.

Do you wish to add any relevant information? If yes, please add it here.

Informant's details

You do not have to identify yourself. Enter your name and contact details if you want to be informed about the course of the investigation, the conclusion of the file and the measures taken after the investigation.

Name

Surname

Telephone

Evidence and proof of facts. Attach here documents, photographs, videos, audio files, emails, screenshots, etc. NOTE: If you choose to submit anonymously, please ensure that the attached documents do not contain any information that could reveal your identity. Files must be smaller than 10 MB. Allowed file types: pdf, doc, docx, odt, zip, jpg.

By ticking this box, I declare that I am making this communication in good faith and that, unless there is an error or involuntary omission, the information provided on this form is true.

By ticking this box, I exercise my right not to receive communications from the company related to the progress and resolution of the complaint (even if I have identified myself).

I declare that I have read and agree to the processing of my personal data in accordance with the Privacy Policy and the NCM Complaints Channel Procedure and Guidelines for Use.

Basic information on data protection. Responsible: Nueva Cocina Mediterránea 2002 S.L. Purpose: to manage your query, including sending information/quotations requested and subsequent commercial follow-up. Legitimation: your express consent or the execution of pre-contractual measures. Term: your data will not be passed on to third parties and will be kept for the time necessary to fulfil its purpose. You may exercise your rights of access and rectification of your data, deletion, portability, limitation and opposition to processing by contacting correo@nuevacocinamediterranea.es.